01 · The pattern
Everything lands on one person.
Handoffs, escalations, approvals, questions. The most reliable person becomes the place where it all piles up.
02 · Spot the Bottleneck
Find where it piles up.
Leaders pin down where decisions, quality checks or momentum have piled up around one person or one leadership group.
03 · Share the Load
Ownership moves, on purpose.
Ownership moves to the people around the leader, with clear roles and clear standards.
04 · The result
Now the team carries more.
More room at the top. Faster decisions, fewer escalations, and a team that delivers beyond one person's capacity.